SOLID RETAIL SALES PERSON TO MOVE TO SERIOUS CORPORATE CUSTOMER SERVICE ROLE - My Recruitment Plus
About the MyRecruitment+ Software PlatformMyRecruitment+ is the #1 SaaS Platform for HR in areas of Recruitment & Onboarding new employees as well as... change of employment conditions and off-boarding for existing employees.  MR+ is used by HR professionals across Australia, NZ, UK, the US, and CA.  We have been growing at a 40% rate each year and continue to see a huge growth potential for our platform globally.  We have pioneered the SaaS offering to HR and we continue to maintain significant market leadership in our category. About The RoleThis role is pretty much about becoming the face and voice of our company - it's about genuine belief in quality customer service!  This role is about customer service and problem solving - if you love both these areas then this is the best role in the world for you!   In this role you can also learn a lot about IT if you're willing to learn and there are many growth paths for you in both the commercial part of our company or in the technical part.About The PersonThe ideal person would have between 1 to 5 years working in customer service or IT support of some kind.  The KEY however to this role however is the genuine passion for quality customer service and problem solving.  The person could move into the commercial side of the company or into the technical side of the company. Career ProgressionHead of Level 1 SupportClient Success ManagerAccount ManagerSales / Business DevelopmentHead of trainingProduct Manager Your responsibilities will includeTaking client (user) enquiries from phone and emailTriaging client issues and assigning tasks to the Level 2 support teamGetting back to clients and managing their expectationsStay up to date with the latest changes and features of the platformManage the expectations of the Level 2 support teamReport to the support managerReport on the customer satisfactions to the support manager Culture & RemunerationInclusion: Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.Learning & Growing:  Work closely within world-class business and technical teams where you'll find yourself constantly challenged to learn and grow as a professional.Remuneration:  We expect a high level of commitment and ownership from our team and in return, we offer very competitive remuneration and benefits.  Based on the years of experience, we're offering the following package for this role:Base:  Between $60K and $90K + Super depending on experienceOTE:  Between $80K and $120K/Year on meeting KPI(s)Share Options:  You might be offered share options after 6 monthsYearly Salary Review:  Your base and OTE will be reviewed every year. 120000 AUD Australia - NSW Sydney CBD, Inner West & Eastern Suburbs Sydney 2000