About MyRecruitment+ and the cultureMyRecruitment+ is a Recruitment Software Platform that's used by thousands of Corporate and Agency Recruiters, across 8 countries.  The company has a fearless and motivated culture and where every employee has a seat at the table and their voice is absolutely heard!  Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.  Work hard and get rewarded for it is another important aspect of our culture and that's why we do quarterly bonuses as well as yearly pay review plus the there's a share option scheme that is selectively offered to some employees based on their commitment to the cause of the company.About The Person And The RoleWe are looking for a person who's completed either an IT-related degree from a University or TAFE but wants to work in support and potentially, later on, move into either development, product management, project management or account management.  Someone with excellent oral and written English who loves to help people and loves PROBLEM-SOLVING. In this role, you will benefit from training and development opportunities, including the fantastic scope to progress and gain experience in many different areas of the company.Your responsibilities will includeTaking phone callsTriage issues from phone and emailsZendesk, Slack and other market-leading toolsManaging and resolving ticketsImplementations and project-based client work Customer ServiceAWS hosting Infrastructure Management / Monitoring Tasks To be successful in this role, you wouldExcellent oral and written EnglishExcellent communication skills over the phone and in-personIT-related degree from University or TAFESound knowledge of HTMLSound knowledge of Graphics tools like PhotoshopHave a keen interest in web technologiesThe ability to work independentlyEnergy and drive to succeedGreat attention to detail Ability to work under pressure  You will be provided withStrong training and supportLatest tools of the tradeMobile, laptop... etc. It's advantageous if you have proven experience inExperience in programming Java, HTML or JavascriptExperience in support of a SaaS online softwareSocial Media based products or servicesAWS infrastructure management, setup and monitoringIDS ManagementWeb Application Scanning Security Systems Progression PathsSupport managerKey account managerProduct managerProject managerSales SupportSoftware DeveloperLead AWS Infrastructure Engineer  50000 AUD Australia - NSW Sydney CBD, Inner West & Eastern Suburbs Sydney 2000

TECHNICAL SUPPORT ENGINEER, ONLINE PLATFORM, IT QUALIFICATIONS & TOP COMM SKILLS

  • WORLD-CLASS CAREER IN CLIENT SUCCESS
  • WORK CLOSELY WITH THE PRODUCT TEAM
  • HIGHLY INCLUSIVE ENV. AND YOUR OPINION MATTERS

About MyRecruitment+ and the culture

MyRecruitment+ is a Recruitment Software Platform that's used by thousands of Corporate and Agency Recruiters, across 8 countries.  The company has a fearless and motivated culture and where every employee has a seat at the table and their voice is absolutely heard!  Inclusion is the key to diversity and every employee must behave in a way that makes everyone feels included.  Work hard and get rewarded for it is another important aspect of our culture and that's why we do quarterly bonuses as well as yearly pay review plus the there's a share option scheme that is selectively offered to some employees based on their commitment to the cause of the company.

About The Person And The Role

We are looking for a person who's completed either an IT-related degree from a University or TAFE but wants to work in support and potentially, later on, move into either development, product management, project management or account management.  Someone with excellent oral and written English who loves to help people and loves PROBLEM-SOLVING.
 
In this role, you will benefit from training and development opportunities, including the fantastic scope to progress and gain experience in many different areas of the company.

Your responsibilities will include

  • Taking phone calls
  • Triage issues from phone and emails
  • Zendesk, Slack and other market-leading tools
  • Managing and resolving tickets
  • Implementations and project-based client work 
  • Customer Service
  • AWS hosting Infrastructure Management / Monitoring Tasks

 

To be successful in this role, you would

  • Excellent oral and written English
  • Excellent communication skills over the phone and in-person
  • IT-related degree from University or TAFE
  • Sound knowledge of HTML
  • Sound knowledge of Graphics tools like Photoshop
  • Have a keen interest in web technologies
  • The ability to work independently
  • Energy and drive to succeed
  • Great attention to detail 
  • Ability to work under pressure 

 

You will be provided with

  • Strong training and support
  • Latest tools of the trade
  • Mobile, laptop... etc.

 

It's advantageous if you have proven experience in

  • Experience in programming Java, HTML or Javascript
  • Experience in support of a SaaS online software
  • Social Media based products or services
  • AWS infrastructure management, setup and monitoring
  • IDS Management
  • Web Application Scanning Security Systems

 

Progression Paths

  • Support manager
  • Key account manager
  • Product manager
  • Project manager
  • Sales Support
  • Software Developer
  • Lead AWS Infrastructure Engineer

 

To apply for this role, please click on the button below!

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